Shipping & Returns

Shipping Information

Processing & Delivery Time

• Standard processing and shipping time: 1–2 weeks
• Delivery may take longer during peak periods due to high order volume

Discreet & Secure Packaging

• All items are shipped in plain, unbranded packaging with no reference to the contents or store name
• No explicit product names or branding will appear on shipping labels or invoices
• Ideal for deliveries to shared households or workplace addresses

Delivery & Signature

• We partner with reliable carriers across North America for fast and secure delivery
• You will receive a tracking number once your order has shipped
• Signature confirmation may be required for certain orders
• If no one is home at delivery, a redelivery notice or pickup instructions will be provided by the carrier

Shipping Regions

• We currently ship to the United States and Canada only
• We do not offer international shipping at this time

Returns & Exchanges

Important Notice

Due to the intimate nature of our products, we generally do not accept returns or exchanges once an item has been opened or used.

Exceptions & Quality Guarantee

We want you to feel confident shopping with us. If your item arrives damaged, has a manufacturer defect, or you received the wrong item, we’re happy to help.

Please contact us within 7 days of delivery and provide the following:

• Clear photos of the issue
• Your order number
• A brief description of the problem

Once verified, we will arrange a free replacement or issue a refund where appropriate.

Need Help?

If you have any questions about your order, shipping, or returns, we’re here to assist you.

Email us at: info@unlockmee.com

This policy is effective immediately and applies to all orders within the U.S. and Canada. We reserve the right to update this policy at any time without prior notice.